These materials, from two webconferences hosted by the National Quality Center for Ryan White Program grantees (Part A and B on March 8, 2007 and Part C and D on April 12, 2007), guide grantees as they develop a quality management infrastructure.

Learning objectives include:

• Understand purpose and key components of a written Quality Management
• Plan to develop/update own QM Plan
• Uses and benefits of participatory processes and adoption of these processes
• Keys to set up/maintain a Quality Management Committee
• Concrete ideas to test from other grantees to improve QM Infrastructure

The three presentations from the calls, available here, include:

• Parts A&B Infrastructure
• Part A Example - Broward County
• Parts C&D Infrastructure

Download the file for full instructions.

**Please note that the downloadable tool file is in ZIP format, and contains three PowerPoint files. Windows XP will automatically open the ZIP file; for other operating systems a tool like WinZip (or other free alternatives) should be used.