These materials from a webconference call hosted by the National Quality Center on January 10, 2008, present an introduction to key quality improvement principles and models as well as HRSA HIV/AIDS Bureau (HAB) expectations on quality improvement and an overview of the new HAB measures. Presenters from the Seattle Part A, the Alabama Part B, and the Mendocino Community Health Center Part C programs shared their experiences from their quality management programs and were available to answer questions from participants.

Learning objectives for this call include:

• Understand key concepts of quality improvement, as well as HAB expectations for quality management and new HAB measures
• Learn to use quality improvement models including the Model for Improvement (PDSA cycles), the HAB 9-Step Model, and the HIVQUAL Model
• Know where to access existing resources on quality improvement and how to request technical assistance (TA) on quality improvement from TA resources, such as the National Quality Center and the National HIVQUAL Project

The presentations from the calls, available here in the downloadable file, include:

• HRSA/HAB Quality Expectations
• Quality Management 101

The following tools and resources may be useful as you learn more about quality improvement and develop your quality management programs:

• 9-Step Quality Management Manual
• HIVQUAL Workbook: Guide for Quality Improvement in HIV Care
• Improving HIV Care: A Modular Quality Improvement Curriculum
• Plan-Do-Study-Act (PDSA) Worksheet (IHI Tool)
• Measuring Clinical Performance: A Guide for HIV Health Care Providers
• NQC Quality Academy Tutorials (20 online training tutorials on quality improvement in HIV care)
• Glossary of Improvement Terms (IHI Tool)

Download the file for complete instructions.

**Please note that the downloadable tool file is in ZIP format, and contains two files. Windows XP will automatically open the ZIP file; for other operating systems a tool like WinZip (or other free alternatives) should be used.