These presentations, from the National Quality Center's (NQC) Dec 15, 2005, national quality improvement technical assistance (TA) webconference, discuss the key elements of a quality management plan and share lessons learned by organizations who have implemented such plans.

A quality management plan defines a quality program's strategic direction and serves as a blueprint for quality initiatives.  The plan describes the purpose of the quality program, the infrastructure that supports quality initiatives, and the quality goals and improvement projects for the upcoming year. 

Although the call was held for an audience of Title I and Title II Ryan White CARE Act grantees, organizations not receiving Ryan White CARE Act funding will also find this information helpful in planning and updating their quality management plans. 

The three presentations from the call, available here, include

• Discussion of key elements of a quality management plan
• Lessons learned about quality management plans, from 
  • The state of Missouri
  • The city of Oakland, CA

A streaming audio recording of the call is also available (see below).

Download the file for full instructions.

**Please note that the downloadable tool file is in ZIP format, and contains three PowerPoint files. Windows XP will automatically open the ZIP file; for other operating systems a tool like WinZip (or other free alternatives) should be used.

To listen to the accompanying audio recording of the call, please click here.