Bisognano M, Conway J, with Schummers D
Chicago, Illinois: Health Administration Press with the Institute for Healthcare Improvement; 2008

This is the fourth book in a series for health care executives designed to share innovations in patient care that are reliable, ready for implementation, and have been used successfully. Each chapter provides a description of the idea, an example of it in practice, and the results that have been achieved, where available. Topics include: harnessing and leveraging the power of middle managers; assigning personal guides to help patients and families navigate the treatment process; using simulations to train staff and promote behavioral and cultural change; engaging board leaders in patient safety and quality initiatives; others.

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