
Diffusion of innovations within organizations: Electronic switching in the Bell System, 1971-1982
Cool K, Dierickx I, Szulanski G. Diffusion of innovations within organizations: Electronic switching in the Bell System, 1971-1982. Organization Science. 1997;8(5):543-559.
The authors explore the applicability of traditional diffusion processes within the context of an organization — in this case, the diffusion of electronic switching technology within the companies of the Bell System before its divestiture. The results suggest that the traditional perspective may not apply exactly within organizations because factors other than those traditionally emphasized seem to play an important role in the diffusion of innovations within organizations.
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