Institute for Healthcare Improvement: Improvement Stories

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IHI.org has two types of Improvement Stories:

IHI.org Stories that describe the changes and results in specific organizations.
Improvement Project Reports from IHI.org users that describe improvement projects in their organizations.

We all learn from others' experiences testing and implementing changes in real settings — who should be on the team; what measures were tracked; which changes worked best or didn't work at all; and what lessons were learned.

Improvement Project Reports, submitted by IHI.org users, accelerate our learning. In the spirit of "all teach, all learn," we encourage you to share your Improvement Report with the IHI.org community. Please click the Submit an Improvement Report button below.

Choose the story types you would like to see:

Improvement Project Reports
IHI.org Stories

only the story types I've requested

Pursuing the Triple Aim: CareOregon Case Study
CareOregon is one of the sites initially working with IHI on the Triple Aim: improve the health of populations; enhance the patient experience of care; and reduce the per capita cost of care.

New York City Health and Hospitals Corporation: Where Performance Data Is Publicly Available on the Organization’s Website
Serving 1.3 million patients, the New York City Health and Hospitals Corporation is America’s largest public health system. It is also among its most transparent. Data ranging from surgical infection rates to mortality rates is available on its website for anyone to view.

Delnor-Community Hospital: Where Performance Data Is Included in the Annual Report and Patients Present to the Board
“...To get to higher levels of performance you have to be honest. It’s not always comfortable, but that’s a good thing.” This is the philosophy that led to the inclusion of performance data in the hospital’s annual report.

Profiles in Improvement: Meg Baxter of Maine Medical Center
Who’s improving health care? People are — at hospitals and in office practices all across the US and internationally. IHI decided to share the stories of these individuals. Here is a profile of Meg Baxter of Maine Medical Center.

In Good Company: The Gathering Force of Board Engagement with Quality and Safety
With economic pressures converging on clinical issues, hospital governing boards, which traditionally oversee fiscal management most of all, are being asked to engage in matters of quality like never before.

Large System Improvement: David Pryor Talks About High-Quality, Safe Care at Ascension Health
Ascension Health's Call to Action strategy calls for “Healthcare That Works, Healthcare That Is Safe, and Healthcare That Leaves No One Behind.” David Pryor, MD, Senior Vice President for Clinical Excellence, describes how this large integrated system is working toward achieving this goal to provide excellent clinical care with no preventable injuries or deaths.

Executing for System-Level Results: Part 4
Part 4: System-Level Impact of Local Improvement. In this four-part IHI.org article series, IHI Senior Fellow Tom Nolan describes a system of executing improvement projects aimed at achieving unprecedented and sustained results at the system level.

Executing for System-Level Results: Part 1
Part 1: Organizational Approaches to Execution — Inside and Outside of Health Care. In this four-part IHI.org article series, IHI Senior Fellow Tom Nolan describes a system of executing improvement projects aimed at achieving unprecedented and sustained results at the system level.

Executing for System-Level Results: Part 2
Part 2: Achieving Breakthrough Performance: Setting Goals and Developing a Portfolio of Projects. In this four-part IHI.org article series, IHI Senior Fellow Tom Nolan describes a system of executing improvement projects aimed at achieving unprecedented and sustained results at the system level.

Executing for System-Level Results: Part 3
Part 3: Achieving Breakthrough Performance: Deploying Resources and Providing Oversight. In this four-part IHI.org article series, IHI Senior Fellow Tom Nolan describes a system of executing improvement projects aimed at achieving unprecedented and sustained results at the system level.

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