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Patient-Centered Care
Quality Improvement Resources
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Patient-Centered Care
Patients and health care meet in small living, adapting "front line" systems called microsystems — small, interdependent groups of people who work together regularly to provide care for specific groups of patients. This website, developed by Dartmouth-Hitchcock Medical Center and the Institute for Healthcare Improvement, features concrete ways to further understand, develop, assess, and improve clinical microsystems.
In addition, the site has information on the 2003 Microsystem Fall Invitational Film Festival. The Film Festival explored ways to use film to share experiences, teaching methods, knowledge, emotions, and collaborative practice to improve clinical microsystems and improve health care.
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Obtaining deeper information about your patients can be difficult. Use HowsYourHealth website to have all the practice staff complete the survey to gain insight into the process for patients and for the practice to see how aggregate data about a group can help develop plans of care. Choose the "For Health Professionals" link on the home page to learn about features of this program and how to customize it for your setting. [USA]
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The Survey Users Network is a website which contains detailed information about the CAHPS survey project. CAHPS is a multi-year project which uses survey tools to measure the experiences of consumers and patients. The goal is to allow patients to make decisions which promote improved health and health care.
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Quality Improvement Resources
"Physicians in Their Own Voices" is a motivational documentary developed by Putting Quality into Practice, a joint research effort of the American Board of Internal Medicine (ABIM) Foundation and The Commonwealth Fund. The DVD features physicians describing in their own words how they implemented quality improvement principles and simple, yet effective solutions in their practices to improve the quality of care for patients. These stories demonstrate that small group and solo practitioners can implement modern management and improvement principles at the front line to improve care as well as to increase patient, staff, and physician satisfaction. The DVD may be obtained from ABIM via their website.
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