Institute for Healthcare Improvement: Improvement Stories

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IHI.org has two types of Improvement Stories:

IHI.org Stories that describe the changes and results in specific organizations.
Improvement Project Reports from IHI.org users that describe improvement projects in their organizations.

We all learn from others' experiences testing and implementing changes in real settings — who should be on the team; what measures were tracked; which changes worked best or didn't work at all; and what lessons were learned.

Improvement Project Reports, submitted by IHI.org users, accelerate our learning. In the spirit of "all teach, all learn," we encourage you to share your Improvement Report with the IHI.org community. Please click the Submit an Improvement Report button below.

Choose the story types you would like to see:

Improvement Project Reports
IHI.org Stories

only the story types I've requested

Innovations in Planned Care at a Cherokee Nation Clinic
The Cherokee Nation AMO Salina Health Center (Tahlequah, Oklahoma, USA) is providing more reliable, patient-centered care for American Indians with chronic conditions by implementing planned care for all patients to reduce the prevalence and improve management of such conditions as diabetes, hypertension, depression, and cancer. Key factors in their success include making care processes more reliable across multiple conditions and implementing high-functioning care teams.

Integrated Counseling and Wellness Services in Primary Care
Grand Valley Health Plan (Grand Rapids, Michigan, USA) tripled the number of members accessing counseling and wellness services in three years by integrating these services into the group practice.

Unifying a Community Around Simplifying Care Processes
Two powerful innovations are helping patients and providers work together effectively and efficiently in Whatcom County, Washington: the Shared Care Plan and Clinical Care Specialists. Whatcom County’s Community Health Improvement Consortium is focused on improving safety and efficiency, reducing costs, and eliminating barriers across the entire system of care.

HealthPartners Medical Group Where Patients Are at the Center of “Prepared Practice Teams”
Patients are increasingly working in partnership with their health care providers, no longer simply the passive recipients of care. But it takes planning for this new model of provider-patient interaction to be effective, and HealthPartners Medical Group (Minneapolis, Minnesota, USA) has replaced the reactive, visit-by-visit form of care with the HealthPartners Planned Care Model.

Pursuing Perfection: Report from Whatcom County, Washington on Patient-Centered Care
When the Community Health Improvement Consortium (CHIC) of Whatcom County received the Pursuing Perfection grant, they started to focus on one of the IOM aims — patient-centered care.



Emerging Content Patient-Centered Care