Talking about Harmful Medical Errors with Patients

This is a teaching skills manual that focuses on skills for small group facilitation, skills for teaching interviewing, and skills for working with adult learners; developed by the University of Washington School of Medicine (Seattle, Washington, USA)

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Strategies for Leadership: Patient-and Family-Centered Care Toolkit

This toolkit helps hospitals create more patient- and family-focused care practices and includes a teaching video, video discussion guide, resource guide, and hospital self-assessment tool; developed by the American Hospital Association (Chicago, Illinois, USA)

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University of Michigan Health System Patient Safety Toolkit: Disclosure Chapter

A chapter in this toolkit is dedicated to the disclosure of medical errors or unanticipated outcomes; developed by University of Michigan Medical School (Ann Arbor, Michigan, USA).

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Policy on Disclosure of Adverse Events to Patients

A policy for disclosure of adverse events related to clinical care of patients; developed by the Veterans Health Administration (Washington, DC, USA)

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Communicating after an Adverse Event: Selected Bibliography and Resources (IHI Tool)

An annotated bibliography of selected books, articles, tools, and other resources for communicating effectively with patients after an adverse event; developed by the Institute for Healthcare Improvement (Cambridge, Massachusetts, USA)

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Patient-Centered Care Improvement Guide

This Guide is a practical resource for health care organizations that are striving to become more patient-centered and contains best practices and practical implementation tools; developed by Planetree (Derby, Connecticut, USA).

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Assuring Healthcare Quality: A Healthcare Equity Blueprint

The Blueprint offers strategies and practices that hospitals can tailor and implement to address racial and ethnic disparities in providing quality care; developed by the National Public Health and Hospital Institute and the National Association of Public Hospitals and Health Systems (Washington, DC, USA) [in collaboration with the Institute for Healthcare Improvement and The Disparities Solutions Center, with the support of the US Department of Health and Human Services, Office of Minority Health]

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